PennyTel is without doubt Australia’s most innovative VoIP service provider. Over the years PennyTel has been coming up with so many innovative features that bring real value to its customers. With most of these inventions, the customers have been getting the benefit without having to incur any additional cost.
Let us look at some innovative features that PennyTel introduced to its customers and the VoIP industry in Australia.
Customizable Caller ID – PennyTel allows its users to have a selected telephone number to be displayed by the recipient when they make a call through the PennyTel system. This is a feature that PennyTel customers have been enjoying for over 3 years now. In fact PennyTel customers have taken this feature for granted! Recently one of our competitors introduced under a different name with a lot of fanfare.
The shared access number - This is where someone trying to reach a PennyTel customer calls a local access number and then dials the customer’s account number. By doing so, the caller only pays for a local call. This facility is available to call from Australia, Malaysia, US and the UK. This is also useful when trying to reach a PennyTel customer who does not have a “traditional number”. PennyTel has had this feature for about 5 years… and our competitors copied these recently and one of them went to the extent of copying the name “shared access number” too!
Smart Dial – This is a really a clever innovation by PennyTel… You can save all the numbers you call regularly on the PennyTel website. Then PennyTel assigns a “SmartDial” number to each of the saved numbers. When you want to call any of these people, you just dial their respective SmartDial number. No hassle of dialing a pilot number, then a password and then the destination number! The beauty of this is, if you have linked your home, office and mobile numbers to your Pennytel account (and they don’t have to be PennyTel numbers!), you can call those people by just dialing the SmartDial number assigned by PennyTel! I wonder how long the competition is going to take to make copy this feature!
It is very likely that PennyTel is the only VoIP service provider in Australia who has a mobile phone service as well. In fact they are the only one in Australasia region to have both services. The PennySIM customer has an unbeatable advantage of being able to use the PennySIM to make calls through the PennyTel account. By doing that the PennySIM customers can take calls at VoIP rates while they are on the move! In effect PennySIM customers get mobile calls at prices lesser than what other landline users are paying! This is truly a case of best of both worlds!
